Shipping policy
Shipping & Delivery Policy
Digital Products Only
All products sold on our store are digital downloads. No physical items will be shipped to your address.
Delivery Method
Once your purchase is successfully completed, you will receive your product via:
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Instant download link on the checkout confirmation page, and/or
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Email delivery to the address provided at checkout
Delivery Time
Digital products are typically delivered instantly after payment confirmation. In some cases, delivery may take up to 5–15 minutes depending on payment processing.
Access Issues
If you do not receive your download link within a reasonable time, please:
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Check your spam/junk folder
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Contact us at: jonathan.price@zoelana.com
We will make sure you receive your product as quickly as possible.
Shipping Fees
Since all products are delivered digitally, no shipping fees apply.
Incorrect Email Address
It is the customer’s responsibility to ensure the correct email address is entered at checkout. We are not responsible for delivery issues caused by incorrect information.
Geographic Restrictions
Digital products are available worldwide unless otherwise specified.
Contact
For any delivery-related questions, please contact us at:
jonathan.price@zoelana.com